Shipping and postage costs for orders placed with Gracehope.com
depend on weight, shipping method, destination and packaging costs. Please note that express shipping will cost more than standard shipping.
For delivery within Singapore, no delivery will be made to:
a) Other offshore islands
b) Changi Airport Transit Lounges
c) MINDEF COMCEN (Bukit Gombak Camp and Paya Lebar Airport)
d) Changi Airfreight Centre
e) Jurong Island
f) Jurong Port
g) PSA Terminals/Wharves
h) P.O. Boxes
You can opt for delivery to be made via standard shipping or express shipping:
Standard shipping to destinations outside Singapore can take between 30 and 40 working days from the time the order is dispatched from our warehouse.
Standard shipping to destinations within Singapore can take between three and five working days from the time the order is dispatched from our warehouse.
Delivery addresses must be a physical mailing address. No delivery will be made to P.O. boxes.
Express shipping to destinations outside Singapore can take between four and six working days from the time the order is dispatched from our warehouse.
Express shipping to destinations within Singapore can take between one and three working days from the time the order is dispatched from our warehouse.
An email confirmation will be sent to you when your order has been shipped successfully. We will not be responsible if you fail to receive the written confirmation because you have supplied an incorrect email address.
Import Duties And Taxes
Orders that are shipped to destinations outside Singapore may be subject to import duties and/or taxes which are levied by the governments of the destination countries. Customs policies vary from country to country and we are unable to advise from the outset if customs duties and/or taxes apply and how much they may be. These charges are neither included in the prices of the products nor the shipping and postage fees quoted online. You are advised to contact your local customs office for more information about the prevailing import duties and taxes.
By confirming your order, you agree to comply with all the customs laws and regulations of the destination country’s government and bear any additional charges for import duties and/or taxes for customs clearance. Gracehope.com will not be responsible for the payment of any import duties and taxes under any circumstances.
We will not be liable for any refund, delivery delay and/or non-delivery of your order in the event that the product(s) which you have ordered is retained by third parties (e.g. shipping company) because you have not or refuse to pay the import duties and/or taxes which may be imposed by the government of the destination country.